Privacy Policy

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, and password (stored in encrypted form). If you sign up via a third-party provider, we receive your name, email, and profile image from that provider.

Workspace and Content Data

We store the workspaces you create, documents you upload, knowledge sources you configure, and conversations you have with the AI assistant. This content is stored securely in our databases and is only accessible to authorized members of your workspace.

Usage Data

We automatically collect information about how you interact with the Service, including pages visited, features used, API calls made, timestamps, browser type, operating system, and IP address.

Payment Information

If you subscribe to a paid plan, our third-party payment processor (Stripe) handles your payment card details. We do not store full credit card numbers on our servers.

2. How We Use Information

• Service Delivery: To provide, maintain, and improve the Service, including AI-powered responses based on your uploaded knowledge base.
• Personalization: To personalize your experience and deliver content relevant to your workspace and usage patterns.
• Communication: To send you service-related notices, respond to your inquiries, and (with your consent) send marketing communications.
• Security: To detect, prevent, and address technical issues, fraud, and unauthorized access.
• Analytics:To analyze usage trends and improve the Service's functionality and user experience.

3. Data Storage and Security

Your data is stored on secure cloud infrastructure provided by trusted hosting partners. We implement industry-standard security measures including:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Regular security audits and penetration testing
• Role-based access controls for all internal systems
• Automated backups and disaster recovery procedures

4. AI Processing

When you use our AI assistant, your queries and the relevant context from your knowledge base are sent to third-party AI providers (such as OpenAI, Google, or Anthropic) to generate responses. These providers process the data strictly to fulfill our requests and do not use your data to train their models under our enterprise agreements.

We do not use your uploaded documents or conversations to train AI models. Your business knowledge remains your intellectual property.

5. Cookies and Tracking

We use cookies and similar technologies for essential functionality (authentication sessions), analytics (understanding usage patterns), and preferences (remembering your settings). You can control cookie settings through your browser preferences.

6. Third-Party Services

We integrate with the following third-party services:

• Stripe: Payment processing
• Vercel: Application hosting and deployment
• AI Providers: OpenAI, Google Gemini, Anthropic Claude for AI processing
• PostgreSQL: Database hosting

Each third-party service has its own privacy policy. We encourage you to review their policies.

7. Data Retention

We retain your account information and workspace data for as long as your account is active. If you delete your account, we remove your personal data within 30 days, except where we are legally required to retain certain records. Uploaded documents and conversation history are deleted when you remove them or close your account.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Export your data in a portable format
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at privacy@knowbase.ai.

9. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal data from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

• Email: privacy@knowbase.ai
• General: support@knowbase.ai